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Fire Officer I

  • October 27-29 & November 3-5, 2017
    1:00 pm Fri. — 5:00 pm Sun. both weekends

class information

IFSTA, 5th edition - class schedule

pre-course assignments

DFPC Fire Officer I JPRs

 

Fire Officer I JPR skills packet


The Colorado Division of Fire Prevention & Control has established 15 Job Performance Requirements (JPRs) based upon NFPA 1021, Standard for Fire Officer Professional Qualifications, 2009 edition, divided among the following 6 categories:


Community and Government Relations (JPRs #5-7)

4.3 This duty involves dealing with inquiries and concerns from members of the community and projecting the role of the department to the public, according to the following job performance requirements.

DFPC Fire Officer I JPR Sheet #5 - pdf file
Assignment Sheet 15-1 Respond to Scenarios About Community Needs - pdf file
4.3.1 Initiate action on a community need, given policies and procedures, so that the need is addressed.

(a Requisite Knowledge: Community demographics and service organizations, as well as verbal and nonverbal communication.
(b) Requisite Skills: Familiarity with public relations and the ability to communicate verbally.

The following documents should be enclosed with JPR #5:

  • A detailed narrative outlining the method used by the candidate to accomplish the task(s) utilizing the task steps.
  • Any follow-up Memos/communications with superiors
  • Standard Operating Procedures/ Standard Operating Guide (SOP/SOG) or statement regarding lack of a department policy. If no department policy exists, please state resources utilized.
  • Any forms needed to complete actions (i.e. complaint forms, tracking forms, correspondence forms)
  • Any follow-up communications with public

DFPC Fire Officer I JPR Sheet # 6 - pdf file
Assignment Sheet 15-2, Respond to Scenarios About Concerns of Citizens - pdf file
4.3.2 Initiate action to a citizen’s concern, given policies and procedures, so that the concern is answered or referred to the correct individual for action and all policies and procedures are complied with.

(a) Requisite Knowledge: Interpersonal relationships and verbal and nonverbal communication.
(b) Requisite Skills: Familiarity with public relations and the ability to communicate verbally.

The following documents should be enclosed with JPR #6:

  • A detailed narrative outlining the method used by the candidate to accomplish the task(s) utilizing the task steps.
  • Standard Operating Procedures/ Standard Operating Guide (SOP/SOG) or statement regarding lack of a department policy. If no department policy exists, please state resources utilized.
  • Communications/Memos with superiors
  • Communications/Correspondence with citizen
  • Any forms needed to complete actions (i.e. complaint forms, tracking forms, correspondence forms)

DFPC Fire Officer I JPR Sheet # 7 - pdf file
Assignment Sheet 9-1, Apply the Customer Service Concept to a Citizen Inquiry - pdf file
4.3.3 Respond to a public inquiry, given the policies and procedures, so that the inquiry is answered accurately, courteously, and in accordance with applicable policies and procedures.

(a) Requisite Knowledge: Written and oral communication techniques.
(b) Requisite Skills: The ability to relate interpersonally and to respond to public inquiries.

The following documents should be enclosed with JPR #7:

  • A detailed narrative outlining the method used by the candidate to accomplish the task(s) utilizing the task steps.
  • Standard Operating Procedures/ Standard Operating Guide (SOP/SOG) or statement regarding lack of a department policy. If no department policy exists, please state resources utilized.
  • Written communications (if applicable)

Administration (JPRs #8-10)

Inspections and Investigations (JPRs #11-12)

Emergency Service Delivery (JPRs #13)

Health and Safety (JPRs #14-15)

 


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