Fire Officer I
DFPC Fire Officer I JPRs
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Fire Officer I JPR skills packet
The Colorado Division of Fire Prevention & Control has established 15 Job Performance Requirements (JPRs) based upon NFPA 1021, Standard for Fire Officer Professional Qualifications, 2009 edition, divided among the following 6 categories:
Community and Government Relations (JPRs #5-7)
4.3 This duty involves dealing with inquiries and concerns from members of the community and projecting the role of the department to the public, according to the following job performance requirements.
— DFPC Fire Officer I JPR Sheet #5 - pdf file—
Assignment Sheet 15-1
Respond to Scenarios About
Community Needs - pdf file
4.3.1 Initiate action on a community need, given policies and procedures, so that the need is addressed.
(a Requisite Knowledge: Community demographics and service organizations, as well as verbal and nonverbal communication.
(b) Requisite Skills: Familiarity with public relations and the ability to communicate verbally.
The following documents should be enclosed with JPR #5:
- A detailed narrative outlining the method used by the candidate to accomplish the task(s) utilizing
the task steps.
- Any follow-up Memos/communications with superiors
- Standard Operating Procedures/ Standard Operating Guide (SOP/SOG) or statement regarding lack of a department policy. If no department policy exists, please state resources utilized.
- Any forms needed to complete actions (i.e. complaint forms, tracking forms, correspondence forms)
- Any follow-up communications with public
— DFPC Fire Officer I JPR Sheet # 6 - pdf file —
Assignment Sheet 15-2,
Respond to Scenarios About Concerns of Citizens - pdf file
4.3.2 Initiate action to a citizen’s concern, given policies and procedures, so that the concern is answered or referred to the correct individual for action and all policies and procedures are complied with.
(a) Requisite Knowledge: Interpersonal relationships and verbal and nonverbal communication.
(b) Requisite Skills: Familiarity with public relations and the ability to communicate verbally.
The following documents should be enclosed with JPR #6:
- A detailed narrative outlining the method used by the candidate to accomplish the task(s) utilizing
the task steps.
- Standard Operating Procedures/ Standard Operating Guide (SOP/SOG) or statement regarding lack of a department policy. If no department policy exists, please state resources utilized.
- Communications/Memos with superiors
- Communications/Correspondence with citizen
- Any forms needed to complete actions (i.e. complaint forms, tracking forms, correspondence forms)
— DFPC Fire Officer I JPR Sheet # 7 - pdf file —
Assignment Sheet 9-1,
Apply the Customer Service Concept to a Citizen Inquiry - pdf file
4.3.3 Respond to a public inquiry, given the policies and procedures, so that the inquiry is answered accurately, courteously, and in accordance with applicable policies and procedures.
(a) Requisite Knowledge: Written and oral communication techniques.
(b) Requisite Skills: The ability to relate interpersonally and to respond to public inquiries.
The following documents should be enclosed with JPR #7:
- A detailed narrative outlining the method used by the candidate to accomplish the task(s) utilizing
the task steps.
- Standard Operating Procedures/ Standard Operating Guide (SOP/SOG) or statement regarding lack of a department policy. If no department policy exists, please state resources utilized.
- Written communications (if applicable)
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